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Fleet Support and Service

Every fleet manager expects reliability. But when tracking or devices fail, the responsibility lands on you. 3Dtracking’s fleet support services help to make sure that doesn’t happen.

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DID YOU KNOW?
3Dtracking has a 8/10 partner satisfaction score

What partnership means to us

Partnership is the foundation of our support and service. It means we don't just answer questions and offer once-off quick fixes; it means we collaborate with you, ask for your feedback, and let your needs guide the development of long-term solutions.

You don't become “our client”. You become our partner.
henri kisimba 3Dtracking

What is fleet support?

Fleet support includes communication and technical support services to keep fleets running smoothly. The goal is to make sure every system and device works in the best, most effective way for your business and for fleet managers.
3Dtracking henri kisimba

PARTNER-LED BY DESIGN

What makes our fleet support easier

1

Tailored process

We tailor our process according to your requirements.
2

Guided onboarding

Guided onboarding makes sure every configuration matches the way your business operates.
3

Personalized training

Personalized training makes sure your teams feel confident from day one.
4

Consistent communication

We keep you informed at every stage of our partnership.

Take a closer look at the 3Dtracking platform

BENEFITS

The benefits of our fleet support

Your own account manager

From day one, you will get a dedicated account manager. This is someone who learns about your business, your setup, and your goals. If your clients have queries, they can send a support ticket directly to us, or we’re easily available via email, call, or WhatsApp. Every one of our account managers takes pride in giving their clients personalized attention and assistance.

Growth without growing pains

Fleets grow. Devices are added. Demands increase. And when that happens, our support adapts to your scale, whether you’re running a few dozen units or thousands. Our aim is to help you grow - easily.

Multilingual support across time zones

Fleet management service providers operate around the world, and so do we. Our vehicle tracking support is available across time zones and in multiple languages, making it easier for your teams to get the help they need – even if it’s 4:30am our time.

Quick, proactive issue resolution

We don’t just wait for tickets to come in. Instead, we actively monitor systems, devices, and data streams to spot anomalies before they compromise your operations. When you do reach out, we’re quick to step into initiative resolution. This is backed by service-level commitments. Our SLA guarantees a first response within 24 hours.

Personalized guidance

Your clients, their industries, and your organization’s requirements for our platform are one-of-a-kind. That means your fleet support needs to be, too. We take the time to track and analyze patterns in support cases, spotting recurring issues, common questions, and areas where partners might struggle. These insights are turned into resources like detailed documentation and FAQs that help you and your clients solve problems faster and more independently.

Training on demand

Getting started is just the beginning. Our fleet support team is on hand to provide training sessions, on-board new staff, and walk you through new functionality as it’s released and as your own client base grows. You can expect to hear about best practices and receive guidance on optimizations that keep issues from happening in the first place.

Global languages. Local care. World-class support. How can we help you?

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Technical expertise meets relationship-building

It could be a fuel sensor that isn’t reporting correctly, or maybe you or your clients are struggling to find a certain feature on the platform. Let our team know. 

We know the platform inside out and can dig into logs, spot misconfigurations, and trace the root cause of problems. 

At the same time, we work with you to fine-tune your systems, so issues are less likely to happen in the first place. We also advise on everything from driver behavior settings and fuel calibration to how to set up geofences.

fleet support and service

WE'RE MULTILINGUAL 

Support that speaks your language 

ENGLISH
ENGLISH
FRENCH
FRENCH
SPANISH
SPANISH

INDUSTRIES

Solutions for every industry

In mining, safety is a priority. In agriculture, it’s productivity. The 3Dtracking platform can be tailored to manage whatever matters most to your industry.


Agriculture
Cold chain
Construction
Courier and delivery
Food and beverage
Maritime
Mining
Oil and gas
Public transport
Rental and leasing
Transport and logistics
Utilities

Hear from fellow fleet owners and solution providers

Fleet management service providers around the world count on our decades of industry experience and multi-market knowledge. They stay because we make their job easier, but don’t just take our word for it.


“Efficient, professional, VERY reliable — that’s where the confidence comes in. Bulletproof. Solid.” 

Axxis FMS
Fleet management and vehicle tracking solutions

“Flexible and reliable. 3Dtracking takes reliability to another level.” 

I-Spy
Fleet tracking company

Our global impact across 6 continents and 150+ countries
and unlimited languages

3Dtracking global telematics

Frequently asked questions

How to support fleet drivers? By giving them the right tools and clear communication. Our platform helps drivers with real-time tracking, alerts, and reporting, while our support team works with partners to keep systems running smoothly.
How can I chat to technical support? You can reach us the way that suits you best. No matter the channel, you’ll get a response from someone who knows your setup.
What is virtual fleet support? Virtual fleet support means having expert help without needing someone on-site. That’s exactly what our team provide.
What's the difference between a help desk and fleet support? A traditional help desk is built to handle basic troubleshooting. Our support team at 3Dtracking takes a different approach. We handle complex, technical issues that require multi-layer problem-solving and direct coordination with our product and development teams. The result is a more effective, long-term solution because knowledge isn’t siloed by department.   

"Our account managers work with you to understand your goals and make sure you see business value from our platform. Backing them is our technical support team, who resolve any challenges with care and expertise.”

Merick Singh
Merick Singh
Head of Customer Success

PLATFORM

Check out our other features

Fleet support, just easier

Fleet management can get complicated, quickly. But if you’re a 3Dtracking partner, our support team makes it easier.

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